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About us & Policys

Hunaarn provides unique and exclusive, contemporary children's clothing with designs that reflect Te Ao Māori. By crafting clothing for the new generation, our company promotes the transfer of cultural heritage and revitalisation of Te Reo Māori.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Hunaarn@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Hunaarn@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

SHIPPING

 

Orders are processed within 2-3 days. Orders are not shipped on weekends and public holidays.

All shipping will be processed as over night deliveries.

Please note world wide shipping will take up 7-12 days upon delivery.

Shipping cost will vary due to covid.

All orders will receive tracking numbers upon postage.

Please track and communicate with shipping company before contacting is via email or social media.

Due to covid 19 you may experience delays.

if returning your product please note that the cost of return shipment is at your own expense.

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